FREQUENTLY ASKED QUESTIONS
Q: Are you closed on holidays?
A: We believe that holidays are meant to be spent with family. Chores & More is closed on the following holidays: Independence Day, Thanksgiving, Black Friday, Christmas Eve, Christmas day and New Year's Day. We are open for half-days (until 2 p.m.) on Memorial Day, Labor Day, and New Year's Eve, but reserve the right to close on any of those days or any other holiday.
Q: What are your hours of operation?
A: Our field hours vary from Monday through Saturday, depending on our workload. Our office hours are Monday through Friday from 9am to 5pm. If you reach out to us outside of our office hours, we will contact you on the following business day.
Q: What if I have to cancel a service?
A: We totally understand that life happens! If you need to postpone or cancel a service, simply try to let us know at least 24 hours in advance. All late cancellations are subject to our cancellation fee, as explained in our terms of service packet.
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Q: Do you supply your own products for the cleanings?
A: Yes, we do! We only ask that you supply a kitchen sponge and paper towels. But don't worry, if you forget to leave those things out for us, then we'll use our emergency supply. ;)
Q: What products do you use?
A: We believe in using the best and safest products that suit your needs. For our standard cleanings, we use a combination of Dawn, Young Living''s Thieves, Unger, Pledge and Scott's products, as well as a few others. For our chemical-free cleanings, we strictly use Young Living's Thieves. We will also use bleach if needed and only with your consent. For a full list of the products we use, contact us for a copy of our policy packet.
Q: Will you use my products if I request it?
A: Of course! Some of our clients prefer that we use their supplies, and that's totally fine! Just make sure you leave them out for us and explain what to use where.
Q: Do I have to be present while the cleaning is happening?
A: You do not! It's entirely up to you. Some clients will give us an entry code or give us a key. All clients' keys are safely stored and locked away in our office.