FREQUENTLY ASKED QUESTIONS

  General Questions  

Q: Are you closed on holidays?

A: We believe that holidays are meant to be spent with family. Chores & More is closed on the following holidays: Independence Day, Thanksgiving, Black Friday, Christmas Eve, Christmas day and New Year's Day. We are open for half-days (until 2 p.m.) on Memorial Day, Labor Day, and New Year's Eve.

Q: What are your hours of operation?

A: Our field hours vary from Monday through Saturday, depending on our workload. Our office hours are Monday through Friday from 9am to 5pm. If you reach out to us outside of our office hours, we will contact you on the following business day.

Q: What if I have to cancel a service?

A: We totally understand that life happens! If you need to postpone or cancel a service, simply try to let us know at least 24 hours in advance. If an appointment is not cancelled in advance, we reserve the right to require a fee upon the following service.

Got a question not listed here?

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  Cleaning Questions  

Q: Do you supply your own products for the cleanings?

A: Yes, we do! We only ask that you supply a kitchen sponge and paper towels. But don't worry, if you forget to leave those things out for us, then we'll use our emergency supply. ;)

Q: What products do you use?

A: We believe in using the best and safest products that suit your needs. For our standard cleanings, we use Mrs. Meyer's, Young Living''s Thieves, Unger, Pledge and Scott's products. For our chemical-free cleanings, we strictly use  Young Living's Thieves. We will also use bleach if needed and only with your consent. For a full list of the products we use, contact us.

Q: Will you use my products if I request it?

A: Of course! Some of our clients prefer that we use their supplies, and that's totally fine! Just make sure you leave them out for us and explain what to use where.

Q: Do I have to be present while the cleaning is happening?

A: You do not! It's entirely up to you. Some clients will give us office code or give us a key. All clients' keys are safely stored and locked away in our office. 

Service areas: Long Island (Western and Mid-Suffolk County, and Eastern Nassau County)

© 2019 Chores & More, LLC

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call or text for a free estimate! 631-397-0177

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