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Thank you for choosing Chores & More!

 

Firstly, we’d like to extend our sincerest thank you for your consideration of our business! Chores & More, LLC, prides itself in providing top-quality services to all clients. We hope that you have the best possible experience with us. There are a few things we’d like to tell you before we come and clean for you! Please feel free to print a copy of this packet for your records. By booking with us, you agree to all of our terms and conditions.

​​Payments

 

Chores & More happily accepts payment via check or credit card, but credit card is preferred. All payments must include a sales tax of 8.625%. All checks must be made out to Chores & More. Prior to your first service, regardless of how you'd like to pay, we require a credit card to be stored on file. This card will be charged in the event that a check is not left out for us at the time of your cleaning. For your convenience, we can sign you up for automatic payments after every service rendered. We highly recommend doing this to avoid any late payment fees!

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If payment for your service is not paid within 48 hours after the service is completed, the card on file will be charged for the service.

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In the event of a declined payment, you will be notified immediately. Any significant delays on payments can result in a fee at our discretion. Receipts for credit card payments are promptly emailed after every transaction. Receipts can also be emailed to you after we receive a check. Simply let us know if you'd like us to send you a receipt for your check payment.

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If a check is returned or bounced, the client will be responsible for any associated fees for both parties. This fee will be required, along with payment, prior to the next service.

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Additionally, Chores & More encourages tipping, as your crew members work very hard for you! No amount is expected; any is appreciated. These tips can be added to each auto charge, or you can leave a cash tip for your technician. We cannot accept tips on checks. Please let us know if you’d like us to add a tip to your automatic payments & we can take care of that for you!

​Cancellation Policy

 

When a customer skips their service, they are penalizing their scheduled cleaning technician, who loses out on money when they aren’t scheduled to work. It is extremely difficult to fill schedule gaps with little or no notice. Therefore, any cancellation without at least 48 hours’ notice will result in a fee of 50% of the original service price. This includes lock-outs or if a tech is unable to enter the premises. A large portion of this fee goes directly to the scheduled technician. This fee will need to be paid before booking your next appointment with us, or we will suspend service. If you have a card on file with us, you will be notified of this fee and we will charge your card accordingly. We will never charge a fee for any reason without notifying you.

 

In the event of an emergency, or if you are experiencing symptoms of Covid-19 or any other communicable illness, Chores & More may waive this fee at our discretion.

 

If you skip your recurring service [with or without notice], more time will be needed to complete your cleaning on the following visit. Therefore, all skips will require an added charge to their following visit price in the following amount: $16 for weekly, $32 for biweekly and $46 for monthly clients. There will be no exceptions.  If there has been more than 12 weeks between your services, you will be required to pay an initial cleaning fee.

Nonrefundable Deposit

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When booking your initial cleaning with us, we require a deposit of 50% of the total initial cleaning cost in order to hold your slot on our schedule. Our system will prompt you to save your card on file and pay the deposit upon approving your quote.
This nonrefundable deposit is applied to your initial cleaning cost. If you cancel your initial cleaning with us, your deposit will not be refunded. However, if you need to postpone your initial cleaning, simply give us 48 hours’ notice and we will hold onto the deposit and apply it towards your rescheduled initial cleaning. 


This policy is to ensure that our cleaning technicians are paid, as initial cleanings require a lot of schedule space and replacing them in our cleaners’ schedules with little or no notice is nearly impossible. We appreciate your understanding.

Entry to the Home & Keys

 

We are keyless! We do not keep any keys from clients. If you will not be home, you must either give us a door or garage code, leave a door unlocked [though we do not recommend this], or hide a key somewhere for your cleaner. We do not assume responsibility for any discrepancies in the home if you choose to leave your door unlocked. We highly recommend using key lock boxes [like the ones used by Realtors] to store your house key in. You can leave it outside on your door handle or secured to your fence for your technician, and they can use a code to retrieve the key. If an employee is locked out on your scheduled day of service, you will be charged the aforementioned cancellation fee.

Estimate adjustments


Every estimate given is for a specific range of time allotted to complete to the job. In rare cases, we may allocate an incorrect amount of time to get the job finished properly, especially on initial cleanings. If this is the case, the assigned Deep Clean Specialist will notify us, and we will alert you within the first hour of your service. You may then choose to add on extra time for an added charge, or we can treat the service as a priority cleaning & do what we can in the original allotted time. If we find that a significant amount of extra time is needed to complete recurring visits, we will adjust your visit price as needed. We thank you in advance for your understanding!

Public Health & Safety

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In light of the Covid-19 pandemic, the safety of clients and staff members alike is Chores & More’s number one priority. By having us come to clean on your scheduled day, you confirm that:

 

  • You and everyone else in your household do not have symptoms of Covid-19 or any other communicable disease, including fevers, shortness of breath, a persistent cough, or loss of smell and/or taste

  • You and everyone else in your household have not tested positive for Covid-19, influenza or any other communicable illness within the last two weeks

  • You and everyone else in your household are not under orders to quarantine for any reason

  • You and everyone else in your household are not waiting for the results of a Covid-19 or other illness test

 

If you start to experience symptoms of Covid-19 or any other communicable illness, you shall notify Chores & More immediately. If you are suddenly feeling unwell on the day of your scheduled cleaning, please reach out to us to postpone or skip your service.
 

Working Conditions

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It is essential that the conditions of your home meet the safety needs of our staff members. If your crew members feel that conditions in the home are unsafe or dangerous, you will be immediately notified of the situation and they will leave the premises.

 

Examples of unsafe working conditions include:

  • Extremely high [or low] temperatures. We request that you please keep your thermostat at a reasonable temperature [between 68° & 74°], especially in the summer. Physical labor in heat is not only extremely uncomfortable for our workers, but also dangerous. 

  • The smell of natural gas is present. If our employees suspect a gas leak, you will be notified immediately.

  • Biohazardous waste in the home. This includes pet waste. Our crew members are not certified to clean up biohazardous waste and will not touch any kind of biohazardous waste.

  • Fire hazards of any kind, or if the smell of smoke becomes present, including cigarette smoke.

  • There is a pest infestation of any kind. This would include mice, bedbugs, fleas, etc.
     

Chores & More may use the following products:

 

  • Dawn Platinum Dish Soap

  • Mrs. Meyer’s Clean Day Room Freshener – various scents

  • Pledge – Lemon Clean scent

  • Unger, Zep or Sprayway Ammonia-Free Glass Cleaner

  • Scott’s Liquid Gold Polish

  • Clorox Clean-Up All-Purpose Cleaner with Bleach [if needed]

  • Fabuloso – Lavender scent [diluted with warm water and dish soap on floors for fragrance]

  • Ajax All-Purpose Powder Cleaner with Bleach [if needed]

  • BioClean Hard Water Stain Remover [for initial cleanings]

  • OdoBan Multipurpose Cleaner and Disinfectant – Lavender Scent [for initial cleanings]

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We require that you provide a sponge (for the kitchen), a toilet bowl brush, paper towels and garbage bags.


If you would like us to use a different product of your choice, please let us know prior to your scheduled cleaning and provide the product for us to use on the day of the cleaning. If you would like us to not use any of the above listed products, please let us know and we will do our best to make accommodations. 


Providing your own cleaning products voids Chores & More of ANY liability for chemical damage in your home.


In addition to the products listed above, Chores & More uses top-quality vacuums with HEPA filters, which are high-efficiency particulate air filters. They are designed to remove 99.7% of all particles that measure 0.3 microns or larger that pass through it. In a nutshell, HEPA filters are a lot more effective in fully removing dust, dust mites and other allergens. These vacuums are commercial-grade, ergonomic vacuums that save us a lot of time. If you request that we use your vacuum or mop and it takes significantly longer, we reserve the right to adjust your quote.

 

Due to the hazardous chemicals in bleach products, we will only use them if absolutely necessary. If we do use bleach to clean a specific area, we recommend that you air it out by opening a window or turning on a vent.

Pet Policy

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We at Chores & More love all animals! We love cleaning alongside pets and do not need you to put your pet away during the service [unless specifically requested]. However, if your pet has a history of aggression, we do ask that you separate them from us during the service. If, for any reason, we feel unsafe around a pet, we will ask you to put them away [and if you’re not home, we will leave the premises and reschedule your cleaning].


We do also want you to know that if you do not put your pet away, there is a chance that fur and footprints will be left behind, as our beloved pets do seem to love to walk all over newly-cleaned floors!

Company Closings

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Chores & More will be closed on the following holidays: Memorial Day, the Fourth of July, Labor Day, Thanksgiving, the day after Thanksgiving [Black Friday], Christmas Eve, Christmas Day, & New Years’ Day


Additionally, we reserve the right to close on any other holiday. You will be notified at least 48 hours ahead of any holiday closure. We will try our best to reschedule your cleaning, but can not guarantee this, and may instead need to skip the cleaning and resume on your next scheduled service. A skip charge will not be applied in this case.


Chores & More is closed on Saturdays and Sundays. Our office hours are from 8am to 4pm.


Our employees’ safety is our first priority. As such, Chores & More will close during bad weather conditions. In the event that we cannot make it to your scheduled service, we will give you as much notice as we can, and you can choose to either postpone [when availability permits] or skip your cleaning.


Chores & More reserves the right to close for any reason on any day, but will always notify you in advance of any closing.
 

Employee Policy

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All of our employees are thoroughly screened and background checked prior to starting work. While we welcome requests for a specific employee, we cannot guarantee that any employee or set of employees can be sent to render service, due to requests for personal time off, sick days or vacation days. 

What we will not do during your service:

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  • Change duvet covers nor change the sheets on bunk beds

  • Enter drawers, cabinets or closets (unless agreed upon prior to your scheduled service)

  • Climb higher than a two-step ladder

  • Clean televisions or any kind of electronic screens

  • Move appliances or anything heavier than 25 pounds

  • Clean the underside of hanging microwave and stove vents/grates

  • Wet wipe or scrub walls

  • Move things when there is excessive décor or cluttered areas

  • Clean the patina off of any kind of copper, including copper sinks and tubs

  • Clean any kind of biohazardous waste, including pet waste & blood

  • Clean the interior of China or curio cabinets

  • Wipe chandeliers or blinds by hand

  • Washing floors or scrubbing floor grout by hand (unless agreed upon prior to your scheduled service)

  • Steam floors (unless agreed upon prior to your scheduled service)

  • Clean interior freezers, unless they are unplugged, empty and completely thawed out

Other Policies

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Our other policies include the following:

  • If your home requires a significant amount of extra time to tidy up and put things away, we reserve the right to adjust your quote or implement an additional charge for needed extra time.

  • While we do include the washing of dishes or loading of the dishwasher in our service, if there are a significant amount of dishes left for your cleaner to wash [more than 8 items], we will require additional time at your visit and will implement an additional charge as necessary. You may choose to pay for extra time or have us skip the dishes and sink all together.

  • Our service does not include the changing of bed linens. However, this can be provided for an additional charge of $10 per bed. This serves as an indicator to your technician to change the sheets on that bed. If you'd like your linens changed, please strip your beds of the old sheets and leave clean sheets out on the designated bed. This serves as an indicator for the cleaning technician to put the sheets on the bed.

  • If you would like any add-on service, please make your request at least 48 hours before your cleaning, so that we can adjust our schedule to accommodate your request. We cannot guarantee such accommodations.

  • We do not allow substitutions of any kind during the service [ex: cleaning an interior appliance in lieu of a room, or one room instead of a different regularly cleaned room].

  • Floors accumulate a lot of dirt over time, and said dirt can seep through cracks, grout and texture in floors. Our mopping equipment will significantly clean all floors, but we cannot guarantee that floors will wipe up clear. It is highly recommended that you have your floors professionally deep-cleaned by a floor specialist.

  • We offer a 24-hour guarantee! If something needs to be corrected after your service, please let us know within 24 hours and we may schedule a reclean. We do not offer refunds.

  • If more than 24 hours have passed since your service, Chores & More, LLC will NOT be responsible for any discrepancies, damages or other issues. All issues MUST be reported to us within 24 hours.

  • In order to maintain our excellent standards of service, a member of the Chores & More team may stop at your home while it’s being serviced to perform a quality check on your initial cleaning or on a recurring  visit.

  • Chores & More reserves the right to suspend or terminate service for any reason, with or without notice.
     

Social Media

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By hiring Chores & More, you agree to allow us to utilize pictures and videos taken during the service for marketing and social media purposes, unless you tell us otherwise. Please check off the box “I do not consent to photos or videos” on your estimate if you do not consent. Pictures will not include anything personal, such as family photos. We respect all of our clients’ privacy and will not take any pictures for social media use at your request.


Chores & More may take photos of your home for our internal notes. These photos will only be seen by our staff.

Thank you so much!

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Again, we sincerely thank you for considering Chores & More. We will continue to work tirelessly to provide you with the best possible service and experience. We take pride in catering our services to your specific needs and hope that you will give us a chance to impress you. If any have any questions or concerns, do not hesitate to contact us. 


By hiring Chores & More, LLC, you agree to all of the aforementioned terms and conditions.

Chores & More LLC ✨ (631) 397-0177 ✨ choresandmorellc@gmail.com

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